Shipping Policy

​

1. Processing Time As our ferments are handcrafted in small batches, orders are processed within 2–3 business days.

2. Shipping Charges Shipping fees are calculated at checkout based on your location. 

3. Delivery Timeline We partner with trusted courier services to ensure your products arrive safely. While we strive for timely delivery, we are not responsible for delays caused by the courier service or unforeseen logistical issues.

4. Receipt of Goods Because our products are perishable and preservative-free, we strongly recommend that you (or an authorized person) are available to receive the delivery. Maison Fermente is not liable for spoilage due to failed delivery attempts or incorrect address information provided by the customer.